Privacy Policy
Last updated: September 2026
Les Terrasses 17 attaches particular importance to the protection of your personal data and respect for your privacy.
This Privacy Policy explains what personal data may be collected when using the website www.lesterrasses17.fr, contacting us, booking a stay and using the services provided by Les Terrasses 17.
It also explains the purposes of these processing activities, how long your data is retained, who may receive it and the rights available to you.
1. Data Controller
The data controller responsible for processing personal data is:
Les Terrasses 17
71 Route Touristique de Matha
La Cotinière – Île d'Oléron
17310 SAINT PIERRE D'OLERON
France
SIRET: 80107353700020
For any questions concerning the protection of your personal data, you can contact Les Terrasses 17 at: [email protected] .
2. What personal data may be collected?
Depending on your relationship with Les Terrasses 17, the data that may be collected may include:
- surname and first name;
- email address;
- telephone number;
- postal address where necessary;
- information relating to your booking and stay;
- arrival and departure dates;
- number of guests;
- information required for invoicing and payment;
- communications and requests sent to Les Terrasses 17;
- information required to manage your stay and access to the accommodation;
- access-related data where recorded by the Nuki connected lock system;
- data required to comply with legal obligations applicable to foreign travellers;
- technical browsing data related to your use of the website, in accordance with the Cookie Policy.
3. Why is your data used?
Managing contact requests
When you contact Les Terrasses 17 by form, email or any other means, your data is used to respond to your request.
Legal basis: pre-contractual measures or legitimate interest, depending on the nature of the request.
Managing bookings and stays
Your data is used to:
- record and manage your booking;
- organise your stay;
- provide you with the information necessary before, during and after your stay;
- manage communications relating to your booking;
- manage any changes or cancellations;
- prepare the documents required for invoicing;
- manage the security deposit where applicable;
- ensure the security of and access to the accommodation.
Legal basis: performance of the contract.
Payment and security deposit
Payments made when booking online are processed by Stripe, the payment service provider used by Lodgify. The data required for the transaction is transmitted to Stripe in order to process the payment, prevent fraud and manage transaction-related operations.
Les Terrasses 17 does not intend to retain your complete bank card details.
Where a security deposit is required, it is managed through Swikly. The data required for this operation is processed in accordance with the provider's terms and privacy policy.
Legal basis: performance of the contract.
Compliance with legal obligations
Certain data may be collected or retained in order to comply with the legal obligations applicable to tourist accommodation activities.
This may include the individual police registration form required for foreign travellers. This form is retained for 6 months and may only be transmitted to the police or gendarmerie authorities where there is a legally justified request.
Legal basis: legal obligation.
Managing access to the accommodation
The accommodation may be equipped with a Nuki connected lock. As part of access management, the system may record certain information relating to authorisations and access events.
This data is used to enable and secure access to the accommodation and to ensure the security of property and persons. It is not used for commercial purposes.
Legal basis: performance of the contract and legitimate interest relating to the security of the accommodation.
4. Customer loyalty and commercial offers
When you make a booking, your email address is collected in particular to manage your booking and stay.
As part of our relationship with our customers, and in accordance with the rules applicable to commercial prospecting, your email address may also be used to send you, for a maximum period of two years from your last stay, offers relating to stays or services similar to those provided by Les Terrasses 17.
This use is based on our legitimate interest in maintaining and developing our relationship with our customers. You are informed of this possibility when your email address is collected.
You may object to this use free of charge at any time, in particular by contacting us at [email protected] . Every commercial email will also include a simple and free way to unsubscribe from further commercial communications.
This use is limited to offers provided by Les Terrasses 17 relating to services similar to those you have already used. Your email address is not shared with commercial partners for prospecting purposes.
5. Communications relating to your stay
Even if you do not accept commercial communications, Les Terrasses 17 may continue to send communications strictly necessary for the management of a booking or stay.
These may include:
- booking confirmations;
- practical information;
- arrival and departure information;
- communications necessary for the proper performance of the stay;
- responses to requests sent to Les Terrasses 17.
6. Browsing data and cookies
The website www.lesterrasses17.fr uses certain cookies and other trackers necessary for its operation and, where you have consented, certain tools used in particular to measure audience or advertising campaign effectiveness.
Information about cookies, their purposes, their duration and the management of your choices is detailed in our Cookie Policy .
Where your consent is required, the trackers concerned are only used after you have made your choice, in accordance with the applicable rules.
You can modify or withdraw your consent at any time through the cookie management mechanism provided on the website.
7. Google Analytics and Google Ads
Where you have consented, the website may use Google services including:
- measuring website traffic;
- understanding how visitors use the website;
- measuring conversions linked to advertising campaigns;
- improving Google Ads campaigns.
These services may involve the processing of data relating to your browsing activity according to the settings and consents you have chosen.
Detailed information about the cookies and trackers used by these services is available in our Cookie Policy .
8. Data recipients
Personal data is accessible only to persons who need it in the course of their duties and to service providers necessary for the operation of the business.
Depending on the services used, these may include:
- Lodgify, for website, booking and stay-related communication management;
- Stripe, for payment processing;
- Swikly, when used for the security deposit;
- Nuki, for operation of the connected lock system and access management;
- technical service providers necessary for the operation of the website;
- Google, for Google Analytics and Google Ads where these services are activated in accordance with your choices;
- competent authorities where the law requires certain data to be disclosed.
9. Transfers of data outside the European Union
Some service providers used by Les Terrasses 17 may process data in countries outside the European Union.
Where this is the case, transfers are governed in accordance with GDPR requirements, including an adequacy decision or appropriate safeguards where necessary.
10. Data retention periods
Personal data is retained only for as long as necessary for the purposes for which it is processed or for the periods required by law.
| Type of data | Retention period |
|---|---|
| Contact requests | For as long as necessary to process the request, then as required for the relationship |
| Booking and stay data | During the commercial relationship and then according to applicable legal requirements |
| Data required for invoicing and accounting | According to applicable legal retention periods |
| Individual police registration forms for foreign travellers | 6 months |
| Data used for customer loyalty and commercial prospecting | Up to 2 years after the last stay, unless an earlier objection is made |
| Cookie-related data | According to the periods stated in the Cookie Policy |
| Nuki access-related data | According to the capabilities of the Nuki system and for as long as necessary to manage and secure access |
Where regulations require a longer retention period, in particular to comply with a legal obligation or to establish, exercise or defend legal claims, the relevant data may be retained for the necessary period.
11. Your rights
In accordance with applicable regulations, you have in particular:
- the right to access your personal data;
- the right to rectify inaccurate data;
- the right to have your data erased under the conditions provided by law;
- the right to restrict processing in certain circumstances;
- the right to object, in particular to the use of your data for commercial prospecting;
- the right to data portability where applicable;
- the right to withdraw your consent where processing is based on consent.
To exercise your rights, you can send your request to:
You may also object at any time and free of charge to the use of your email address for commercial prospecting, in particular by using the unsubscribe link included in the relevant emails.
12. Complaints to the CNIL
If, after contacting Les Terrasses 17, you believe that your rights concerning your personal data are not being respected, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
13. Updates to this policy
This Privacy Policy may be updated to reflect changes to the website, services used, applicable regulations or Les Terrasses 17's practices.
The date of the latest update is indicated at the top of this page.