GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) apply to all reservations made with Les Terrasses 17 for the rental of the holiday apartments “Les Cairns” and “Les Salines”, located in La Cotinière, on the Île d’Oléron.
Article 1 – Purpose
These GTC define the rights and obligations of the parties in connection with the rental of the furnished holiday accommodation offered by Les Terrasses 17.
Article 2 – Description of the accommodation
Les Terrasses 17 offers two adjoining apartments located in the same residence:
- Apartment No. 28 – “Les Salines”
- Apartment No. 29 – “Les Cairns”
The apartments have an identical layout and equipment and offer a sea view from the balcony.
Article 3 – Reservation
The reservation becomes effective once the booking has been confirmed and the payment required at the time of booking has been made.
The customer declares that the information provided at the time of booking is accurate and complete.
Article 4 – Prices and payment
The applicable rental price is the price displayed at the time of booking.
Payment is made online through the secure payment system offered by the booking platform.
The reservation is confirmed only after receipt of the payment required for the booking.
Article 5 – Security deposit
A security deposit may be requested before arrival via the Swikly service.
The security deposit is not debited from the customer's bank account. It is used as a guarantee in the event of damage, missing equipment, excessive cleaning or any other deterioration attributable to the customer.
If no damage or other problem is identified after departure, the security deposit guarantee is released according to the conditions of the Swikly service.
Article 6 – Arrival and departure
The accommodation is available from the arrival time indicated in the booking information.
Guests must vacate the accommodation by the departure time indicated in the booking information.
Arrival and departure instructions are communicated to the customer before the stay.
Article 7 – Occupancy and capacity
The accommodation may accommodate a maximum of five people.
The customer undertakes not to exceed the maximum occupancy indicated for the accommodation.
Article 8 – Cancellation and modification
Cancellation and modification conditions are those displayed at the time of booking and accepted by the customer when the reservation is confirmed.
Any cancellation or modification request must be made in accordance with the conditions applicable to the reservation.
Article 9 – Customer obligations
The customer undertakes to use the accommodation responsibly and to comply with the rules of the residence and the instructions provided by Les Terrasses 17.
In particular, the following are prohibited:
- smoking inside the apartment;
- parties and events;
- EVG/EVJF parties;
- pets and new pets (NACs);
- any behaviour likely to disturb the peace and quiet of the residence.
Smoking is permitted on the balcony provided that the ashtray provided is used.
Article 10 – Condition of the accommodation and equipment
The customer undertakes to take care of the accommodation, furniture and equipment provided during the stay.
The equipment available in the two apartments is presented on the following pages:
Any damage, missing item or deterioration identified after the stay may be charged to the customer, particularly where it results from improper use or failure to comply with the accommodation rules.
Article 11 – Parking
A free private parking space is allocated to each apartment.
The customer must use the parking space bearing the same number as the apartment and must not use another resident's space.
Article 12 – Liability
The customer is responsible for the accommodation, its contents and the people accompanying them throughout the stay.
Les Terrasses 17 cannot be held responsible for theft, loss or damage to personal belongings left in the accommodation or in the common areas.
Article 13 – Personal data
Personal data collected during the reservation and stay is processed in accordance with the Privacy Policy of Les Terrasses 17.
The Privacy Policy is available on the website and explains the purposes of processing, data retention periods and the rights available to customers.
Article 14 – Consumer mediation
In accordance with the applicable regulations, the customer may, after having first submitted a written complaint to Les Terrasses 17 and in the absence of a satisfactory response, refer the matter free of charge to the consumer mediator to which the establishment belongs.
Consumer mediation centre:
Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C)
49 rue de Ponthieu
75008 Paris
France
Phone: 01 89 47 00 14
Email: [email protected]
Website: www.cm2c.net
Article 15 – Applicable law
These General Terms and Conditions of Sale are governed by French law.
Any dispute relating to their interpretation or performance shall, where applicable, be submitted to the competent courts in accordance with the applicable legal rules.
Article 16 – Acceptance of the GTC
By confirming the reservation, the customer acknowledges having read and accepted these General Terms and Conditions of Sale.