General Conditions of Sale

Updated on: May 7, 2025

This contract is reserved for the exclusive use of the "Les Terrasses" Vacation Rentals, comprising two accommodations designated "Les Salines" and "Les Cairns," and only French law applies to the contract.

No modification (erasure, overwriting, etc.) will be accepted in the drafting of the contract without the agreement of both parties.

The booking client (hereinafter referred to as "the tenant") may only use this website if they are of legal age and authorized to sign contracts that bind them. The tenant is financially responsible for all use of the website.

It is the tenant's responsibility to verify that the information they provide when making their reservation, or at any other time, is accurate and complete. It is their responsibility to ensure that the contact information they provide when making their reservation is correct and that it will allow them to receive confirmation of their reservation. In the event that the tenant does not receive this confirmation, it is their responsibility to contact the owner. For proper processing of the file, the tenant must immediately inform the owner of any changes to the information provided when making their reservation.

The owner undertakes not to disclose to any third party any information of any nature whatsoever, on any medium whatsoever, that the booking guest may have provided during the execution of this contract. However, these provisions do not apply to requests for information made by government agencies and/or courts.

The tenant undertakes not to disclose any codes that the owner may be required to provide for the use of the rented property.

This contract aims to secure the online booking of a stay in accommodation rated 3 stars by Clévacances.

The booking becomes effective once the tenant confirms their order, acknowledges having read and accepted these booking conditions, acknowledges having read and accepted the Condominium Regulations, and validates their payment. (If the owner has a maximum acceptance period of 24 hours, payment will only be validated after acceptance).

In accordance with Article L.324-2 of the French Tourism Code, the rental agreement will be sent to the tenant by email as soon as the booking is confirmed, along with a booking confirmation. This confirmation outlines the essential details of the booking, its price, and payment terms, and serves as proof of the booking agreement. Should the tenant request a copy by post, a flat fee of €8 will be charged. No changes (erasures, additions, etc.) will be accepted in the contract without the express agreement of both parties. The tenant must then return the signed contract by email.

Once the tenant has confirmed their reservation and payment online, they will receive an order confirmation by email. This confirmation outlines the essential details of the reservation, its price, and payment terms, and serves as proof of the reservation contract.

The owner archives the content of these booking confirmations. They serve as proof of the tenant's consent to the booking agreement and its date.

Utilities are included in the rent for "normal" use. Any irregularities may result in the total or partial withholding of the security deposit (purchases and/or subscriptions to a TV channel or online games not included in the rental, excessive water or electricity consumption, etc.)

Reservations made 31 days or more before the arrival date:

A deposit of 25% of the total reservation amount must be paid to confirm the reservation. The remaining balance must be paid as soon as the owner requests it, no later than 30 days and no later than 5 days before arrival.

Reservations made 30 days or less before the arrival date:

The reservation must be paid in full online. If payment is not received, the reservation will be automatically canceled by the tenant, and the cancellation terms of the contract will apply.

Foreign customers: Article R611-42 of the French Code on the Entry and Residence of Foreigners and the Right to Asylum, amended by Decree No. 2016-1457 of October 28, 2016 – art. 35, requires the completion and signing of an Individual Police Form. This requirement applies to all foreign visitors and must be signed. (Note that a minor child under the age of 15 may appear on the form of an adult).

Consequently, when a foreign guest makes a reservation, they will receive the Individual Police Form by email, which they must return signed by email and duplicate as many times as necessary depending on the number of guests.

The forms thus created will be kept for a period of six months and provided, upon request, to the police and gendarmerie units. This transmission can be done electronically.

Online bookings must be paid for by credit card (fully secured via Stripe). Accepted cards are:

• CB
• Visa
• Mastercard

Les Terrasses 17 also accepts payments by:

• Bank Transfer
• Lyf Pay (fully secure): The landlord reserves the right to offer the tenant the option to pay by credit card via the "Lyf Pay" payment platform (CIC). The tenant will then receive a link (by email or SMS) inviting them to pay the required amount. Payment can be made online or via the Lyf app (more information on Lyf Pay).
  
  Les Terrasses 17 does not accept cash or bank checks

The landlord sends a security deposit request by email to the tenant. The tenant then has 24 hours to confirm their deposit (no charge – only a card imprint). The security deposit must be paid no later than 5 days before arrival.

Access to the property will only be granted once the security deposit has been deposit before arrival.

The security deposit will be released within a maximum of 15 days, after deduction by the landlord of any amounts owed by the tenant for any necessary repairs or restoration.

The amount of these deductions must be duly justified by the landlord based on the joint move-out inspection report, a bailiff's report, estimates, or invoices. If the security deposit is insufficient, the tenant agrees to pay the difference based on the supporting documents provided by the landlord. This security deposit cannot under any circumstances be used or considered as a payment towards the rent.

The tenant must vacate the premises at the time stipulated in the contract. Under no circumstances may the tenant claim any right to remain on the premises after the expiration of the rental period initially agreed upon in the contract, unless otherwise agreed with the owner.

Check-in time is from 5:00 PM to 8:00 PM (for late arrivals, self-check-in is possible via a key box).

Check-out must take place no later than 10:00 AM (any departure after this time must be approved by the owner in advance).

• The owner will provide accommodation in accordance with the description provided and will maintain it in good working order. The tenant will enjoy the rental peacefully and use it properly, in accordance with its intended purpose. The rented premises are for temporary or vacation use only, excluding any professional activity of any kind. The rental period may not exceed 90 consecutive days.
• Upon departure, the tenant agrees to leave the rental property as clean as it was upon arrival. All repairs, regardless of their extent, necessitated by the tenant's negligence during the rental period will be at the tenant's expense. The rental may not, under any circumstances, benefit third parties without the owner's prior consent. Subletting is prohibited, even free of charge, under penalty of contract termination; the full amount of the rent will remain due to the owner. If both apartments are rented simultaneously by the same person, it is strictly forbidden to have minors stay in either or both apartments without an adult. Failure to comply with this rule, and should any damage be found, may result in the forfeiture of the security deposit.
• The tenant must strictly adhere to the Condominium Rules posted in the apartment.
• Any additional vehicles must be parked outside the residence (free parking is available nearby).
• The number of tenants may not exceed the maximum occupancy indicated in the property description. Without the owner's agreement, if the number of tenants exceeds the occupancy, the owner may refuse entry to the additional tenants. In this case, any modification or termination of the contract will be considered to have been initiated by the tenant. Storing bicycles inside an apartment or on a balcony is strictly prohibited. Tenants are asked to use the bicycle racks provided in the residence's parking lot. (bring appropriate locks).

In the event that one or more of these rules are not respected by the tenant, the deposit may be withheld.

In accordance with Article 10 of Law No. 70-598 of July 9, 1970, concerning the relationship between landlords and tenants: Animals, regardless of their size or breed, are strictly prohibited in the accommodation. If the tenant fails to comply with this clause, the landlord may refuse the stay. In this case, no refund will be issued.

If it is proven that an animal has been present in the accommodation without the landlord's consent (scratches on furniture or walls, animal hair, damage clearly caused by an animal, etc.) or if complaints have been reported from neighbors regarding disturbances caused to the neighborhood (barking), the security deposit may be retained to cover damages and/or additional cleaning costs.

A joint inventory and furniture inventory will be drawn up upon the tenant's entry and will be verified at the end of the tenancy. If the inventory and/or condition report are not drawn up jointly and signed simultaneously by the landlord, the inventory and/or condition report prepared by the landlord alone (or their representative alone) and given to the tenant upon moving into the accommodation may be contested by the tenant within 48 hours of the inventory being handed over. If the tenant fails to contest the inventory within this 48-hour period, the inventory and condition report prepared by the landlord and communicated to the tenant upon moving into the accommodation will be deemed to have been accepted without reservation by the tenant. The deposit will be released within a maximum of 15 days after departure, and after a detailed inspection of the apartment's condition.

A condition report and inventory will be drawn up by the landlord (or their representative) and the tenant at the end of the tenancy, each retaining a signed copy. If no condition report and/or inventory is drawn up, or if the condition report and/or inventory is drawn up unilaterally by the tenant, the landlord's failure to contest the condition within 48 hours of the end of the tenancy will be considered acceptance of the premises being returned in good condition and/or a complete inventory.

Returning the keys to the landlord at the end of the tenancy will not, under any circumstances, constitute a waiver of the tenant's responsibility for repairs if it is proven that these repairs are the tenant's fault. If no condition report has been drawn up, the tenant is presumed to have received the rented premises in good condition with regard to repairs and must return them in the same condition, unless proven otherwise (Article 1731 of the French Civil Code). The deposit will be released within a maximum of 15 days after departure, and after a detailed inspection of the condition of the apartment.

You can view the details of each apartment's amenities by clicking on these links:

Appartement "Les Cairns"                                          Appartement "Les Salines"

In the event of cancellation by the tenant before arrival on the premises, and in the absence of coverage by cancellation insurance:

• In the event of cancellation of the stay at the tenant's initiative between 30 and 5 days before arrival :
  • while he has already paid for the entire stay online: Partial refund of up to 50% of the total amount of the reservation.
  • while he has already paid the deposit (25%): The deposit remains acquired by the owner.
• In the event of cancellation of the stay at the tenant's initiative 31 days or more before arrival: Full refund of the reservation, including the deposit
• In the event of cancellation of the stay at the tenant's initiative less than 5 days before arrival: No refund can be requested
• If the tenant fails to show up at the rental premises and does not respond within 24 hours of the arrival date indicated on the contract, this contract is canceled at the tenant's initiative, and the owner may dispose of the rental.

In the event of cancellation of the stay at the owner's initiative, after the tenant has already paid the deposit and/or balance online, the owner will refund the tenant the full amount paid. The tenant may claim damages or compensation for the moral and financial loss suffered.

When the landlord terminates the lease during the lease term, it must be duly justified (non-payment of rent, proven deterioration of the leased premises, complaints from neighbors, etc.). This termination, which is made by registered letter with acknowledgment of receipt or a letter delivered by hand against signature, requires the tenant to leave within two days of the date of receipt of the letter notifying them of this decision. In this case, regardless of the reason for termination, the full amount of the rent remains the property of the landlord. The landlord reserves the right to retain the security deposit under the conditions specified in the "Security Deposit" paragraph.

In the event of early termination of the stay by the tenant, and if the landlord is not at fault, no refund will be made, except for the security deposit under the conditions specified in the "Security Deposit" paragraph.

The tenant is required to insure the rented premises. They must check whether their primary residence contract includes a vacation rental extension. If not, they must contact their insurance company and request an extension of the guarantee or take out a special policy with a "vacation rental" clause. A certificate of insurance is required. Proof of insurance will be requested before entering the premises.

In addition, to protect themselves in case of cancellation, the tenant is strongly encouraged to take out travel cancellation insurance.

Any complaint must be addressed to Les Terrasses as soon as possible, which will intervene to facilitate the amicable settlement of disputes:

• If the contract was signed by the owner and the tenant,
• If the complaint is made within the first three days after arrival, for any dispute concerning the inventory or the description,
• At the end of the stay for all other disputes within a maximum period of one month.

For the execution of this agreement, the parties elect domicile at the address mentioned at the beginning of this agreement and agree that the competent court will be that of the territory in which the rented premises are located.