General Conditions of Sale

Updated on: May 7, 2025

This contract is reserved for the exclusive use of the "Les Terrasses" Vacation Rentals, comprising two accommodations designated "Les Salines" and "Les Cairns," and only French law applies to the contract.

The booking client (hereinafter referred to as "the tenant") may only use this website if they are of legal age and authorized to sign contracts that bind them. The tenant is financially responsible for all use of the website.

It is the tenant's responsibility to verify that the information they provide when making their reservation, or at any other time, is accurate and complete. It is their responsibility to ensure that the contact information they provide when making their reservation is correct and that it will allow them to receive confirmation of their reservation. In the event that the tenant does not receive this confirmation, it is their responsibility to contact the owner. For proper processing of the file, the tenant must immediately inform the owner of any changes to the information provided when making their reservation.

The owner undertakes not to disclose to any third party any information of any nature whatsoever, on any medium whatsoever, that the booking guest may have provided during the execution of this contract. However, these provisions do not apply to requests for information made by government agencies and/or courts.

The tenant undertakes not to disclose any codes that the owner may be required to provide for the use of the rented property.

The reservation of the stay becomes effective once the tenant confirms their order, declares that they have read and accepted these reservation conditions, declares that they have read and accepted the Co-ownership Regulations, and confirms their payment. In the case of a maximum acceptance period of 24 hours by the owner, payment will only be validated after acceptance.

In accordance with Art. Article L.324-2 of the Tourism Code states that the rental agreement will be sent to the tenant by email as soon as the reservation is confirmed. Should the tenant request that it be sent by mail, they are informed that a flat rate of €8 will be charged. No changes (erasures, surcharges, etc.) will be accepted in the contract without the express agreement of both parties.

Reservations 31 days or more prior to the arrival date:

A deposit of 25% of the total reservation amount must be paid to confirm the reservation. The remaining rent must be paid as soon as the owner requests it, at most 30 days and at the latest 5 days before arrival.

Reservations 30 days or less prior to the arrival date:

The reservation must be paid in full online. Failure to pay will automatically cancel the reservation due to the tenant, and the cancellation conditions of the contract will apply. As soon as the tenant has confirmed their reservation and payment online, they will receive an order confirmation by email. This confirmation details the essential characteristics of the reservation, its price, and payment terms, and is considered proof of the conclusion of the reservation contract. The content of these reservation confirmations is archived by the owner. They are considered proof of the tenant's consent to the reservation contract and its date. Utilities are included in the rent for "normal" use. Any anomaly may result in total or partial withholding of the deposit (purchases and/or subscriptions to a TV channel or online games not included in the service, excess water or electricity consumption, etc.).

Foreign customers: Article R611-42 of the French Code on the Entry and Residence of Foreigners and the Right to Asylum, amended by Decree No. 2016-1457 of October 28, 2016 – art. 35, requires the completion and signing of an Individual Police Form. This requirement applies to all foreign visitors and must be signed. (Note that a minor child under the age of 15 may appear on the form of an adult).

Consequently, when a foreign guest makes a reservation, they will receive the Individual Police Form by email, which they must return signed by email and duplicate as many times as necessary depending on the number of guests.

The forms thus created will be kept for a period of six months and provided, upon request, to the police and gendarmerie units. This transmission can be done electronically.

Payments made online must be paid by credit card (fully secure via Stripe).

Les Terrasses 17 also accepts payments by:

• Lyf Pay (fully secure): The landlord reserves the right to offer the tenant the option of paying by credit card, via the "Lyf Pay" payment platform (CIC). The tenant will then receive a link (by email or SMS) inviting them to pay the requested amount. Payment can be made online or on the Lyf app (more information on Lyf Pay).
• "Classic" Holiday Vouchers: An additional deposit for the amount of the vouchers will be required (processing time). Please note that it is possible to convert "Classic" holiday vouchers into "Connect" holiday vouchers at: ANCV.com
• "Connect" Holiday Vouchers (no processing time, therefore no additional deposit).

Les Terrasses 17 does not accept cash, bank transfers, or checks.

The landlord will send the tenant a security deposit request by email. The tenant then has 24 hours to validate their deposit (no debit - card imprint only). The deposit must be paid no later than 5 days before arrival.

The security deposit will be released within a maximum of 15 days, less any amounts payable by the tenant for the purpose of restoring the premises, if applicable.

The amount of these deductions must be duly justified by the landlord based on the joint inventory of fixtures at departure, bailiff's report, estimates, or invoices. If the security deposit is insufficient, the tenant agrees to make up the remaining amount based on the supporting documents provided by the landlord. This security deposit may under no circumstances be used or considered as a contribution to the payment of the rent.

The tenant must vacate the premises at the time stipulated in the contract or at a time convenient to the landlord. The tenant may not, under any circumstances, claim any right to remain in the premises after the expiration of the rental period initially stipulated in the contract, unless otherwise agreed by the landlord.

The landlord shall provide the accommodation in accordance with the description provided and shall maintain it in a fit and usable condition. The tenant shall enjoy the rental peacefully and make proper use of it, in accordance with the intended purpose of the premises. The rented premises are for temporary or vacation residences, excluding any professional activity of any kind. The rental period may not exceed three consecutive months.

Upon departure, the tenant agrees to leave the rental as clean as they found it upon arrival. Any repairs, regardless of their importance, made necessary by the tenant's negligence during the rental period will be the tenant's responsibility.

The rental property may not be used by third parties under any circumstances, except with the prior consent of the owner. Subletting is prohibited for the tenant, even free of charge, under penalty of termination of the contract; the full rent remains due or owed to the owner. In the event that both properties are rented simultaneously by the same person, it is strictly forbidden to allow minors unaccompanied by an adult to stay in one or both apartments. In the event of non-compliance with this prohibition, and if damage is noted, the deposit may be retained.

Setting up tents or parking caravans or campers on the grounds of the rented property is strictly prohibited. The accommodation has a reserved and numbered parking space. Any additional vehicles must be parked outside the residence (free parking is available nearby).

The number of tenants may not exceed the maximum capacity indicated in the property description. Without the landlord's consent, and if the number of tenants exceeds the accommodation capacity, the landlord may refuse additional tenants. In this case, any modification or termination of the contract will be considered at the tenant's initiative.

Storing bicycles, whether inside an apartment or on a balcony, is strictly prohibited. Tenants are requested to use the bicycle racks provided in the residence's parking lot. (Provide appropriate locks.)

In accordance with Article 10 of Law No. 70-598 of July 9, 1970, on the relationship between landlords and tenants: Pets, regardless of their size or breed, are strictly prohibited in the accommodation. In the event of non-compliance with this clause by the tenant, the landlord may refuse the stay. In this case, no refund will be issued.

In the event that it is proven that an animal has stayed in the accommodation despite the ban (scratches on furniture or walls, hair, complaints from neighbors about barking, damage which is obvious that They come from an animal... the deposit may be retained for damage and/or additional cleaning costs incurred).

A joint inventory and furniture inventory will be drawn up upon the tenant's entry and will be verified at the end of the tenancy. If the inventory and/or condition report are not drawn up jointly and signed simultaneously by the landlord, the inventory and/or condition report prepared by the landlord alone (or their representative alone) and given to the tenant upon moving into the accommodation may be contested by the tenant within 48 hours of the inventory being handed over. If the tenant fails to contest the inventory within this 48-hour period, the inventory and condition report prepared by the landlord and communicated to the tenant upon moving into the accommodation will be deemed to have been accepted without reservation by the tenant. The deposit will be released within a maximum of 15 days after departure, and after a detailed inspection of the apartment's condition.

An inventory and inventory will be drawn up by the landlord (or their agent) and the tenant at the end of the tenancy, each retaining a signed copy. Otherwise (failure to draw up an inventory and/or inventory unilaterally by the tenant), the landlord's failure to object within 48 hours of the end of the tenancy will constitute the return of the premises in good condition and/or a complete inventory.

Returning the keys to the landlord at the end of the tenancy will in no way constitute a waiver of rental repairs if it is proven that these were caused by the tenant. If no inventory has been carried out, the tenant is presumed to have received the rented premises in good condition and must return them as such, unless proven otherwise (Article 1731 of the Civil Code).

In the event of cancellation by the tenant before arrival on the premises, and in the absence of coverage by cancellation insurance:

• In the event of cancellation of the stay at the tenant's initiative between 29 and 5 days before arrival :
  • while he has already paid for the entire stay online: Partial refund of up to 50% of the total amount of the reservation.
  • while he has already paid the deposit (25%): The deposit remains acquired by the owner.
• In the event of cancellation of the stay at the tenant's initiative 30 days or more before arrival: Full refund of the reservation, including the deposit
• In the event of cancellation of the stay at the tenant's initiative less than 5 days before arrival: No refund can be requested
• If the tenant fails to show up at the rental premises and does not respond within 24 hours of the arrival date indicated on the contract, this contract is canceled at the tenant's initiative, and the owner may dispose of the rental.

In the event of cancellation of the stay at the owner's initiative, after the tenant has already paid the deposit and/or balance online, the owner will refund the tenant the full amount paid. The tenant may claim damages or compensation for the moral and financial loss suffered.

When the landlord terminates the lease during the lease term, it must be duly justified (non-payment of rent, proven deterioration of the leased premises, complaints from neighbors, etc.). This termination, which is made by registered letter with acknowledgment of receipt or a letter delivered by hand against signature, requires the tenant to leave within two days of the date of receipt of the letter notifying them of this decision. In this case, regardless of the reason for termination, the full amount of the rent remains the property of the landlord. The landlord reserves the right to retain the security deposit under the conditions specified in the "Security Deposit" paragraph.

In the event of early termination of the stay by the tenant, and if the landlord is not at fault, no refund will be made, except for the security deposit under the conditions specified in the "Security Deposit" paragraph.

The tenant is required to insure the rented premises. They must check whether their primary residence contract includes a vacation rental extension. If not, they must contact their insurance company and request an extension of the guarantee or take out a special policy with a "vacation rental" clause. A certificate of insurance is required. Proof of insurance will be requested before entering the premises.

Any complaint must be addressed to Les Terrasses as soon as possible, which will intervene to facilitate the amicable settlement of disputes:

• If the contract was signed by the owner and the tenant,
• If the complaint is made within the first three days after arrival, for any dispute concerning the inventory or the description,
• At the end of the stay for all other disputes within a maximum period of one month.

For the execution of this agreement, the parties elect domicile at the address mentioned at the beginning of this agreement and agree that the competent court will be that of the territory in which the rented premises are located.